Return Policy

Scouts Canada will accept returns within 30 days of receipt of your order for any products that are in their original and unused conditions.  To make a return please follow the following steps.

  1. Indicate the reason for your return on the Packing Slip.  Place the product and the Packing Slip in the original shipping package.
  2. Return the parcel by postal service to the following address:

Scouts Canada

c/o Lowe-Martin

930 Britannia Rd East

Unit Z

Mississauga, ON

L4W 5M7

 

  1. Scouts Canada will refund any shipping costs for your original order and the return if the product was defective, damaged or if an error was made while processing the order.  Otherwise the shipping costs are not refundable.
  2. Refunds will be processed within a reasonable timeframe and the credit will be issued to the original method of payment on the order.

We cannot accept exchanges at this time.  If you wish to make an exchange you will need to re-order the new product.  Custom items are not eligible for return. Except as required by applicable law, returns are not permitted for the purchase of gift cards.  Items returned after 30 days, from date of order, will not be processed. Upon receipt of your return, Scouts Canada will assess and determine if the item(s) is/are in a re-saleable condition. Otherwise the item(s) will be returned to the customer and no refund will be processed or issued.