Interested in Super Specials? Join our Newsletter NOW!

TERMS AND CONDITIONS

TERMS AND CONDITIONS OF WWW.SCOUTSHOP.CA

 

Last Revision: June 1, 2018

 

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

 

The following Terms and Conditions govern and apply to your use of or reliance upon this website maintained by Scouts Canada Inc. (the “website”).

Your access or use of the Website indicates that you have read, understand and agree to be bound by these Terms and Conditions and any other applicable laws, statutes and/or regulations. We may change these Terms and Conditions at any time without notice, effective upon its posting to the Website. Your continued use of the Website will be considered your acceptance to the revised Terms and Conditions.

 

1. INTELLECTUAL PROPERTY

All intellectual property on the Website is owned by us or our licensors, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks and trade names are owned, registered and/or licensed by us. All content on the Website, including but not limited to text, software, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content is a collective work under Canadian and other copyright laws and is the proprietary property of the Company; All rights reserved.

 

2. USE OF COMPANY MATERIALS

We may provide you with certain information as a result of your use of the Website including, but not limited to, documentation, data, or information developed by us, and other materials which may assist in the use of the Website or Services (“Company Materials”). The Company Materials may not be used for any other purpose than the use of this Website and the services offered on the Website. Nothing in these Terms of Use may be interpreted as granting any license of intellectual property rights to you.

 

3. PAYMENT

When you make a purchase on the Website, you agree to provide a valid instrument to make a payment. Pay attention to the details of the transaction, as your total price may include taxes, fees, and shipping costs, all of which you are responsible for.

When you provide a payment instrument to us, you confirm that you are permitted to use that payment instrument. When you make a payment, you authorize us (and our designated payment processor) to charge the full amount to the payment instrument you designate for the transaction. You also authorize us to collect and store that funding instrument, along with other related transaction information.

If you pay by credit or debit card, we may obtain a pre-approval from the issuer of the card for an amount as high as the full price. If you cancel a transaction before completion, this pre-approval may result in those funds not otherwise being immediately available to you.

We may cancel any transaction if we believe the transaction violates these Terms, or if we believe doing so may prevent financial loss.

In order to prevent financial loss to you or to us, we may contact your funding instrument issuer, law enforcement, or affected third parties (including other users) and share details of any payments you are associated with, if we believe doing so may prevent financial loss or a violation of law.

Safe, Secure Transactions

To protect your personal and credit card information when you purchase an item, the Scout Shop On-Line Store encrypts and transmits the data using Secure Sockets Layer (SSL) technology and 256-bit RSA encryption. This technology is used by millions of ecommerce web sites, and other sites which accept personal information. It is a protocol developed to ensure secure internet transactions, and represents the industry standard for security. Secure Sockets Layer works by using a private key to encrypt data that's transferred over the SSL connection. Your purchase data is only decrypted at the point when we are ready to charge to your credit card and ship your order; so you may feel doubly secure.

 

Payment Options

  • Online orders may be paid by Scout Shop Gift Cards, Visa, Mastercard or American Express credit cards.

  • Orders will be charged in Canadian funds and will be executed within 24-48 hours after payment confirmation.

  • Orders may also be placed by email, phone, fax or regular mail.

E-mail:

customercare@scouts.ca

Phone:

1-866-535-6556

Fax:

1-613-224-3571

Mail:

Scouts Canada, Mail Order Department
1345 Baseline Road
Ottawa, Ontario, K2C 0A7

 

Taxes

 

Applicable provincial and federal taxes are applied to your order based on the shipping location.

 

Tax Tables

 

GST

PST

HST

Alberta

5%

-

-

British Columbia

-

-

12%

Manitoba

5%

8%

-

New Brunswick

-

-

13%

Newfoundland & Labrador

-

-

13%

Northwest Territories

5%

-

-

Nova Scotia

-

-

15%

Nunavut

5%

-

-

Ontario

-

-

13%

Prince Edward Island

5%

10%

-

Quebec

5%

9.975%

-

Saskatchewan

5%

5%

-

Yukon Territories

5%

-

-

* In Quebec and PEI the GST is included in the provincial sales tax base

 

4. ACCEPTABLE USE

You agree not to use the Website for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website in any way that could damage the Website, the services or the general business of Scouts Canada Inc.

You further agree not to use and/or access the Website:

  1. To harass, abuse, or threaten others or otherwise violate any person’s legal rights;

  2. To violate any intellectual property rights of us or any third party;

  3. To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;

  4. To perpetrate any fraud;

  5. To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;

  6. To publish or distribute any obscene or defamatory material;

  7. To publish or distribute any material that incites violence, hate or discrimination towards any group;

  8. To unlawfully gather information about others.

 

5. SALE OF GOODS/SERVICES

We may sell goods or services or allow third parties to sell goods or services on the Website. We undertake to be as accurate as possible with all information regarding the goods and services, including product descriptions and images. However, we do not guarantee the accuracy or reliability of any product information and you acknowledge and agree that you purchase such products at your own risk.

 

6. SHIPPING/DELIVERY/RETURN POLICY

You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that process are subject to change. When purchasing a physical good, you agree to provide us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, we will issue a refund to you in the amount of the purchase price. We also may request additional information from you prior to confirming a sale and we reserve the right to place any addition restrictions on the sale of any of our products. You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that prices are subject to change. For the sale of physical products, we may preauthorize your credit or debit card at the time you place the order or we may simply charge your card upon shipment. You agree to monitor your method of payment. Shipment costs and dates are subject to change from the costs and dates you are quoted due to unforeseen circumstances.

For any questions, concerns, or disputers, you agree to contact us in a timely manner at the following:

 

E-mail:

customercare@scouts.ca

Phone:

1-866-535-6556

Fax:

1-613-224-3571

Mail:

Scouts Canada, Mail Order Department
1345 Baseline Road
Ottawa, Ontario, K2C 0A7

 

 

Shipping and Handling for Canadian Orders

 

Canadian Mail Orders

  • All Scout Shop Canadian mail orders are processed Monday through Friday from 8:30 - 4:30 EST, excluding regular holidays. Orders are sent by Expedited Parcel Post, Express Post or Priority Courier. Please note that a signature will be required for all deliveries. Shipping and handling charges are subject to all applicable taxes.

  • The value of the order is based on the pre-tax value of the merchandise and does not include the purchase of gift certificates.

  • Whenever possible we will give special considerations to small orders that are made up of only program badges.

  • Applicable provincial and federal taxes are applied to your order based on the shipping location.

  • If your order cannot be completed due to a back order we will contact you to determine a course of action; please be sure to provide us with an email address for order contact purposes only.

  • Oversized items are excluded from the standard shipping costs; these costs must be quoted based on their final destination. Please be sure to provide us with an email address.

 

Order Value

Expedited Parcel Service
(8 - 11 Days)

Express Post
(3 - 4 Days)

Priority Courier
(2 - 3 Days)

Up to $49.99

$9.50

$13.00

$16.00

$50.00 - $99.99

$12.50

$15.50

$18.50

$100.00 - $149.99

$15.00

$18.00

$21.00

$150.00 - $199.99

$17.50

$20.50

$23.50

$200.00 - $299.99

$20.00

$23.00

$26.00

$300.00 - $499.99

$22.50

$25.50

$28.50

Over $500.00

FREE

$32.50

$39.00

 

USA & International Mail Orders

 

  • All US and International mail orders are processed Monday through Friday from 8:30 - 4:30 EST, excluding holidays. Shipping and handling charges for US and International orders are based on the destination country and the total weight of the order. We will contact you by email to confirm the final shipping and handling cost options. Please ensure that you have entered your correct email address with your login information. We will not process the order until we have heard back from you confirming to us the shipping and handling charges that you have been quoted.

  • Your order may be subject to custom and duties which are payable by you upon receipt of your order. Charges differ from country to country so you may want to check with your local customs officials for more information on customs and duties.

  • If your order cannot be completed due to a back order, we will contact you to determine a course of action; please be sure to provide us with an email address for order contact purposes only.

  • Oversized items are excluded from the standard shipping costs; these costs must be quoted based on their final destination. Please be sure to provide us with an email address

 

RETURN POLICY

Our policy is a full return within 30 days if the product is unused and accompanied by a receipt. If you are not satisfied with your order and wish to return all or parts of the order please follow these steps:

  1. We ask that all returns be sent back with a REGISTERED AUTHORIZATION number. To obtain a RA number you need to send a request by email to customercare@scouts.ca. Please make sure that your correspondence has your name, invoice number, date of purchase and a list of the items you wish to return. To help speed up the process please include a brief reason for the return.

  2. Once you have the RA number please place the product and invoice in the original shipping package and return the pre-paid parcel by postal service to the address indicated in the email.

  3. Scouts Canada will be pleased to refund any shipping costs for your original order and the return if the product was defective, damaged or if an error was made while processing the order.

  4. Refunds will be processed within a reasonable timeframe and the credit will be issued to the original purchasing credit card.

 

7. REVERSE ENGINEERING AND SECURITY

You may not undertake any of the following actions:

  1. Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the website;

  2. Violate the security of the website through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network.

 

8. DATA LOSS

We are not responsible for the security of your Account or Content. Your use of the Website is at your own risk.

 

9. INDEMNIFICATION

You defend and indemnify Scouts Canada Inc. and any of its affiliates and hold us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to your use or misuse of the Website, your breach of these Terms and Conditions, or your conduct or actions. We will select our own legal counsel and may participate in our own defence, if we wish to so.

 

10. SPAM POLICY

You are strictly prohibited from using the Website or any of our services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

 

11. VARIATION

To the extent any part or sub-part of these Terms and Conditions is held ineffective or invalid by any court of law, the prior, effective version of these Terms and Conditions be considered enforceable and valid to the fullest extent.

 

12. SERVICE INTERRUPTIONS

We may need to interrupt your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that we will have no liability for any damage or loss caused as a result of such downtime.

 

13. NO WARRANTIES

Your use of the Website is at your sole and exclusive risk and any services provided by as are on an “as is” basis. We disclaim any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. We make no warranties that the Website will meet your needs or that the Website will be uninterrupted, error-free, or secure. We also make no warranties as to the reliability or accuracy of any information on the Website or obtained through the Services. Any damage that may occur to you, through your computer system, or as a result of loss of your data from your use of the Website is your sole responsibility and we are not liable for any such damage or loss.

 

14. LIMITATION ON LIABILITY

We are not liable for any damages that may occur to you as a result of your use of the Website, to the fullest extent permitted by law. The maximum liability of Scouts Canada Inc. arising from your use of the Website is limited to the greater of one hundred ($100) Canadian Dollars, or the amount you paid to Scouts Canada Inc. in the last six (6) months. This applies to any and all claims by you, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud or torts of any kind.